As a customer of Wolfie & Teddie you have the opportunity to return your chosen product if you have changed your mind, the product doesn’t fit, your choice does not meet your expectations or if the product is faulty.
After receiving the product, you have 10 days to contact Wolfie & Teddie via the “Contact Us” section of the website to be eligible for a return of the product or Please email firstname.lastname@example.org
After checking your return request, we will send you a confirmation email.
The product must be returned to Wolfie & Teddie within 5 calendar days of the issue of the confirmation email by Wolfie & Teddie.
After receiving the product we assess the returned goods and may or may not offer a credit depending on their condition. For example, clothing or footwear items may not be refunded if they have been worn, or if sewing tags have been removed.
In order to credit you for your returned items, we expect the purchased items to be returned in brand new condition. This includes the return of the original packaging and labels and tags still being attached to the items.
Once it/they has/have been returned and accepted, we will refund you in store credit for the products (less the original shipping fee). If the item is ONLY Faulty we would refund via PayPal/Credit Card. When we issue the credit, we will send you a further confirmation email.
We may not be able to offer an exchange; for example a different colour or size. We will advise once we receive back.
If you have received faulty or damaged products, please contact us via the “Contact Us” page of the website and we will arrange the return from you, as well as a full refund of the products. Subject to our acceptance of the existence of any fault in relation to any item, we will credit your method of payment, including shipping costs for delivery and, if applicable, return of the faulty item. If you would prefer a refund in store credit, please let us know.
At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 21 days.
Return Policy Exclusions
Due to hygienic reasons, no returns, refunds or exchanges will be accepted on the following items.
No Return Basis
The term “No Return Basis” means that unless the product is “Dead on Arrival”, “Incorrectly Shipped” or “Damaged in Transit”, the product will not be accepted for return unless it is defective within the warranties imposed by statute and which cannot be excluded by agreement. Products sold on a “No Return Basis” include:
- Selected Products with a “No Return” label Examples of conditions under which we would accept “No Return Basis” product are:
- “Dead on Arrival” or “Damaged in Transit” product.
- Product which develops a fault (except those due to wilful damage, or customer misuse) within the first 30 days after purchase.
- Could reasonably be considered to be of unmerchantable quality
- Fails to perform to the manufacturer’s specifications.
- Fails to perform as advertised.
If it is found upon return that an item was not incorrectly shipped, a service fee will apply. This policy excludes any item that is not in the condition in which it was first shipped.